IMPORTANT UPDATE: Due to COVID-19 and international border closures, some products have longer delivery times. Call us to discuss particular products.

Return an item

Electric Rides is 100% committed to customer satisfaction, so we created our 30 day free returns policy to help you! You're welcome to return any damaged or faulty unused merchandise in its original condition within 30 days from purchase for an exchange, credit or a refund (shipping cost excluded).

Electric Rides is happy to assure you that your exchange, credit or refund will be granted after the item has been checked to confirm it is indeed faulty and through no fault from the customer. 

*Our 30 day free returns policy is only valid on items that meet the return requirements:

• the item is damaged, unused and in the original packaging
• if the original packaging is undamaged and unmarked
• if the item is faulty on arrival to the customer

If you have multiple orders to return, please complete and pack each return separately. Consolidating your orders will result in your returns not being processed.

Handling fees on returned products will apply at 20% of the purchase price for returns due to change of mind or due to selecting the incorrect item at checkout. In these cases contact our friendly customer support team to discuss an item exchange (only applicable if the item has not yet been shipped).

Refunds on orders due to change of mind before the product is shipped are permitted, but the customer will absorb the processing fees and payment gateway fees. Electric Rides will not suffer the loss of processing fees and payment gateway fees due to a change of mind or false order.

A full store credit option is available for change of mind orders.


Returning an item to our online warehouse

With all returns being sent back to the Electric Rides online warehouse, we ask that you please fill out the returns form with all of your order information to make finalising your return easier once we receive it.

 

Returning overseas orders

You will be required to pay the entire freight costs for the item to be returned to our overseas warehouse. Any parcel returned should be fully trackable and insured, as we accept no responsibility for lost or stolen packages on returned items.

Once we receive the returned item and are satisfied it meets the return requirements, a refund or credit note for the full value of the goods will be issued within 48hrs. Please note: depending on your financial institution, the refunded money may take up to 5 working days to become available in your account. The refund is issued back to the same method of payment on which your original order was placed. 


What happens next?

Send your order number to: return@electricrides.com.au

Our support team will send you a returns form to be completed and shipped with the returned product. Your refund or replacement product will be processed after receiving and testing your returned product and confirming that the item is faulty.

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